Price Match Guarantee
We pride ourselves on offering our customers the very best prices… guaranteed!
In the unusual circumstances that another online retailer is publicly offering the same individual product at a lower price and sold with the same sale conditions, we not only match the price, we’ll even refund you the difference.
Our Price Match Guarantee is subject to the terms and conditions set out below.
To claim your Price Match difference refund
Please contact our Customer Service Team email on firstname.lastname@example.org or contact us online and provide the following details so we can arrange a refund:
Your Falcon online Order Reference Number
Name of the competitor including website address;
The dates that the competitor's price is available;
Proof of competitor's price; and
URL to the relevant lower priced item.
Who do you need to be to benefit from our price match guarantee?
To claim your low price guarantee you need to be a registered customer. If you are not already one of our registered customers, you will need to register as part of your first purchase from us before you can take advantage of our price match guarantee. We will credit you the difference when you place your first order with us.
What is the maximum amount of the price match guarantee?
In order to avoid issues with typos, etc – we reserve the right to cap the amount by which we will reduce our prices to match those of a competitor to an amount equal to 30% of the price that we advertise on our website.
What prices do we match?
Prices of products that are publicly available on the internet for sale from internet retailer companies, corporations and traders physically located in the UK and that deliver to UK addresses (not just trading in the UK on the internet);
The price from the competitor must be available at the time you place your order with us;
We do not offer our price match guarantee in respect of the price of products where:
the competitor sells on auction websites, price comparison websites or is in administration or closing down;
the competitor's price is based on a wholesale or bulk discount or is part of a special promotion, bonus or free offer;
the competitor's price is/has a typographical error;
the competitor's price is below our cost price.